Service provider: Gextiona Interproducción, S.L.
Version 2.0 · Last updated: January 1, 2026
In compliance with the duty to inform, the details of the Service provider are set out below:
These general terms and conditions (the “Terms”) govern access to and use of the qartalia platform (the “Service”), owned by Gextiona Interproducción, S.L. (the “Operator” or “Provider”).
The Service is aimed at companies and professionals acting within their economic activity (business-to-business, B2B). Should the Service be contracted by a consumer, mandatory consumer-protection legislation will prevail in everything more favourable to the consumer.
Access to and use of qartalia implies express and unconditional acceptance of these Terms. If the user does not agree, they must refrain from using the Service.
Before completing registration, the user may read and, where appropriate, store and print these Terms. Registration takes place electronically by completing the form and accepting the Terms; the Operator will confirm receipt of acceptance by electronic means. The user declares that they are of legal age and have sufficient capacity to contract and, where acting on behalf of a company, hold sufficient authority to bind it.
The following are prohibited, by way of example and not limitation:
Breach of this clause may result in suspension or cancellation of the account, without prejudice to any applicable legal action.
The source code, design, trade marks, logos and documentation of qartalia are the exclusive property of the Operator or its licensors and are protected by intellectual and industrial property law. Acceptance of these Terms does not transfer any ownership right, but rather a limited, non-exclusive, non-transferable and revocable licence of use, for the duration of the contract and for the purposes of the Service.
The data entered by the customer is and remains their property; the Operator processes it solely to provide the Service, in accordance with the Privacy Policy.
The processing of personal data collected through the Service is governed by the Privacy Policy, which forms an integral part of these Terms. Where the customer enters third-party personal data into the platform, the customer acts as controller and the Operator as processor, with the corresponding processing agreement being entered into.
The Operator will make reasonable efforts to keep the Service available but does not guarantee uninterrupted or error-free availability. It may carry out maintenance, update or correction tasks, seeking to minimise the impact and, where possible, giving advance notice.
The Operator will supply the Service in accordance with what has been agreed and with reasonably expected features, and will provide the updates necessary to maintain its conformity for the duration of the contract.
Except in cases of wilful misconduct or gross negligence, and within the limits permitted by law, the Operator's liability towards the customer will be limited to the amount actually paid by the customer in the twelve months preceding the event giving rise to the claim. The Operator will not be liable for indirect damages, loss of profit or loss of data attributable to the customer or third parties.
In no case is liability that cannot be excluded under the law —including liability arising from wilful misconduct— excluded or limited, nor, as regards consumers, liability arising from mandatory protection rules.
Neither party will be liable for breaches due to force majeure or fortuitous events beyond its reasonable control.
The financial terms (price, frequency and method of payment) are set out in the contract or plan entered into with each customer. Prices are understood without prejudice to applicable taxes, which will be charged in accordance with current legislation.
The Operator may change prices by giving reasonable advance notice; a customer who disagrees may terminate the contract before the change takes effect.
The customer may cancel at any time. After cancellation, the customer's data will be kept for 30 days to allow export and, after that period, will be deleted, without prejudice to the legally required retention and blocking periods set out in the Privacy Policy.
The Operator may amend these Terms for legal, technical or organisational reasons. Amendments will be communicated with reasonable advance notice and, unless the law requires express acceptance, continued use of the Service after they take effect will imply acceptance. A customer who does not accept them may terminate the contract.
The Operator may suspend or terminate access to the Service in the event of a serious breach of these Terms, non-payment, or use that compromises security or the rights of third parties, with prior notice where possible. Termination will not affect rights and obligations accrued beforehand.
These Terms are governed by Spanish law.
As this is a business-to-business relationship, for any dispute the parties expressly submit to the Courts and Tribunals of the city of Madrid, waiving any other jurisdiction that might apply to them. If one of the parties is a consumer, the court of their domicile will have jurisdiction, in accordance with mandatory rules.
Please note that the European online dispute resolution (ODR) platform ceased operating on 20 July 2025, as Regulation (EU) No 524/2013 was repealed by Regulation (EU) 2024/3228. Consumers may, where appropriate, turn to accredited alternative dispute resolution entities.